Agility3R Blog

A few weeks ago my father-in-law Clifford Sertl passed away. I didn't think I could love my husband more--but the way he handled this grief with our children was truly amazing and showed me a depth of character that truly evoked in me even greater appreciation.

I sent a notice of Cliff's life achievements to all of my friends and colleagues. One of the things I mentioned was that Cliff had been in the Korean War. One of my colleagues emailed me and said, "Hey Jenn, I am in Korea--how many nieces and nephews do you have?" My friend and colleague Peter Parts from www.peterparts.com sent me a care package from Korea with pens, bookmarks, and money for me to share with all of Cliff's grandchildren.

I cannot tell you what it meant to me to be able to share this piece of Cliff's life with my family.

Why am I bothering you with the personal details of my life?

I believe that Peter Parts demonstrated a quality that we can all learn from. He paid attention to detail and made a personal connection to me.

Where can you listen and observe more carefully with your clients?

Where are clues being dropped that you can impact or respond to?

Peter--on behalf of my family and all those who read my blog--thank you for your uncommon generosity and reminder to us all to pay attention to the details.

Jenn

I have joined a networking organization and have been asked to support a 2-3 minute contribution to help the participants have greater success in their sales efforts. I thought, if I am going to do this for others--I should scale the commitment to ensure that I , too, am reaching my goals. So, join me in a few sessions in how to increase sales and reach your goals through networking.

Networking Education A3-01: The Law of Gender

Last week one of my clients --Brad Champlin from www.allianceadvisorygroup.com shared a story that reminded us of the Law of Gender. He shared that he has a commitment to create an experience for people. His focus was on the experience and presence. He created a social event that had people laughing and having fun-- very informal. He was lucky to get a call two weeks later from someone who is interested in taking the next step. In our point-n-click, download a song, own the DVD culture—we get anxious when we don’t see immediate results from our efforts. There are 7 Natural Laws that apply to sales success. One of which is called the Law of Gender. The Law of Gender states that there is a natural time from when an idea is conceived to when it actually materializes. The Law of Gender doesn’t care about our need for immediate gratification. Focus on the experience you create with others and allow the natural order of cause/effect to take place. When you question the effectiveness of your strategy you actually cause a “restart” button and prolong the result.

What is the “experience” you hope to create with others?

Where can you practice patience?

Where is expectation creating disappointment in your life?

Make an impression,
Jenn

I would be remiss not to discuss the current economic "crisis."
The outcome is/was predictable. Many people are discussing "we vs. they" in the scandals of the executives that have tremendous golden parachutes and salaries in questionable proportion. Richard Reich -- a former presidential advisor -- once recommended a parameter that employees aren't paid more than 50 times more than the lowest paid employee in business. (The Future of Success). I am not here to talk about politics. I am here to ask you as a leader to take extra care to ensure the confidence of your employees at least for the next three months. People are suspicious of all leaders at all levels in all businesses. We should always walk the four corners as a design and discipline in our business--but right now I am asking you to step up. I wish I could find a financial model to calculate the economic loss in productivity due to workforce anxiety and lack of leader confidence.

What you do now--especially in the short term can really make sustainable impact.

Have an employee meeting addressing "Fear".

Have an employee meeting about personal accountability and how you hold yourself accountable.

Make an extra effort to compliment people on your staff and help them believe in themselves during this time where people are afraid of making mistakes.

I hope these words work to secure the trust and productivity in your workforce.

Jenn

As many of you know I am deep in study between the link of how cells operate in a live organism and what we can learn about creating aligned cultured because to me the human body is the most fascinating complex system. As I was watching the Beijing opening ceremony, I was fascinated by the 2008 drummers. The precision, the accuracy, the alignment. Powerful. Beautiful. Awe Inspiring.
We don't live that way and thank God we as American's are fostered to think independently, act as individuals and be expansive and creative.
At the same time, I work with organizations that would really be better if there was a means to create perfect timing and execution--at least once in a while. I wish for the Chinese culture more freedom and creativity. I wish for American culture more discipline in perfect timing and execution when the team success requires it.
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So what does this have to do with micro-biology?

Each cell has the capability to clone and entire body but has a destinct destiny--some become liver cells, some become heart cells, some become lining of the colon--etc. Yes, when I get burned or get and infection or there is an emergency--everything slows down--endocrine system, digestive system etc to respond to the central nervous system's cry for "help." This sychronistic response between autonomy and central nervous system is what was inspired by me while watching Beijing.

Where can you practice more perfect timing and execution within the team context today?

I am on a series of key note talks in California. Yesterday's talk was given at the Marriott in Newport Beach. The staff here escorted people to my meeting. I was so impressed. I wished I had coordinated it myself but forever now when I have a meeting at a hotel I want to ensure that my guests are greeted and escorted. The extra touch of "we've been expecting you and you are welcome here " is so remarkable.

Where in your business can you "welcome" and make people feel important?

I know if you ask the question--you find ways to create connectivity and graciousness.

In a fast-paced, sleep deprivied, RedBulled culture--the extra touch of courtesy could be your competitive advantage.

Jenn